Tyne and Wear Fire and Rescue Service (TWFRS) is built on a foundation of core values that guide every decision, action, and interaction we make. We are dedicated to fostering a culture of integrity, respect, innovation and collaboration, which reflect our commitment to creating an inclusive and supportive environment, where everyone is empowered to thrive.
Through these principles, we strive to make a positive impact, not only within TWFRS, but also in the communities we serve. All our employees have a responsibility to uphold our core values, which are:
We value service to the community by:
- working with all groups to reduce risk
- treating everyone fairly and with respect
- being answerable to those who we serve
- striving for excellence
We value all of our employees by practicing and promoting:
- fairness and respect
- recognition of merit
- honesty, integrity and mutual trust
- personal development
- co-operative and inclusive working
We value improvement at all levels of the service by:
- accepting responsibility for our performance
- being open minded
- considering criticism thoughtfully
- learning from our experience
- consulting others
We value diversity in the service and community by:
- treating everyone fairly and with respect
- providing varying solutions for different needs and expectations
- promoting equal opportunities in employment within the service
- challenging prejudice and discrimination
Code of Ethics
Tyne and Wear Fire and Rescue Service’s Core Code of Ethics outline the fundamental principles and values that guide the behaviour and decision-making of individuals within our service. This is based on the National Fire Chief’s Council code of ethics, which all fire and rescue services in the UK are aligned to.
Our Code of Ethics serve as a foundation for ensuring integrity, responsibility, and respect in all actions and interactions within TWFRS.
With our values in mind, we will always:
- put the interests of the public, the community, and service users first
- act with integrity including being open, honest, and consistent in everything that we do
- treat people with dignity and respect, making decisions objectively based on evidence, without discrimination or bias
- be positive role models, always demonstrating flexible and resilient leadership. And be accountable for everything we do and challenge all behaviour that falls short of the highest standards
- recognise and promote the value of Equality, Diversity and Inclusion, both within the Service and the wider communities in which we serve.