No one expects an emergency, but when one happens, you may need an official record. Insurance companies, landlords, solicitors, and other agencies often require an Incident Report (sometimes called a Fire Report) for claims or investigations.
Tyne and Wear Fire and Rescue Service (TWFRS) records all incidents, including fires, special service calls, and false alarms. For more serious incidents, a fire investigation report may also be produced. We aim to provide eligible parties with the necessary information while ensuring compliance with data protection laws.
Who Can Request an Incident Report?
We provide incident information to:
- Members of the public
- Insurance companies
- Loss adjusters
- Solicitors
- Local authorities
- Forensic investigators reporting on behalf of insurers
Information is only shared in accordance with the Data Protection Act 2018 and will only be provided to authorised individuals for legitimate purposes.
Charges
A standard charge applies to requests from commercial organisations. If you are requesting a report for commercial reasons, you must provide a purchase order (PO) number. The charge will be invoiced once we receive your request.
How to Request a Report
To request an incident report, please complete our Incident Report Request Form. You will need to provide:
- Your contact details
- The date and location of the incident (if known)
- The fire service incident reference number (if known)
- A PO number if applying on behalf of a commercial organisation.